top of page

FAQ & Policies

  • What should I expect from a Holistic Massage?
    Holistic Massage is an approach to massage and not a specific technique. It basically means it's person-centred and we tailor everything to your needs, rather than simply following a set routine. Its philosophy is grounded in acceptance, presence and communication. Both of our therapists are trained in a range of techniques: whether you need a light touch or deep tissue work, focus on a particular body area or all-over relaxation, we have you covered. We send you a consultation form before your session so you can let us know of any medical considerations and give us some of your preferences. Our sessions start with a quick in-person consultation so we can chat in a bit more detail before we begin. All of this helps us get to know you and give you the best massage experience we can. Here is a quick rundown of what will happen during your session: The massage area will be prepared for your arrival, with clean table covers and drapes, and your choice of music and oil ready to go. If you've booked a massage for two people, the tables will be adjacent so you can enjoy your massages next to each other. The room is nice and warm, and we use electric table-warmers for extra comfort. We will sit by the massage table(s) and have a quick chat about how you're feeling and what you'd like from your massage. Our therapist(s) will briefly leave the room as you get undressed (usually down to briefs/pants, but it's up to you) and get onto the table, where you'll be covered by a drape. If you are booking a massage for two, we can provide a room divider between you for privacy while undressing. We'll knock on the door, and if you're ready the massage will begin! We'll follow the plan we agreed on together, undraping one area at a time and working up to your desired pressure level. Remember, this is your massage. If you'd like to change anything about the massage, even during it, your feedback is always welcome. We'll leave the room again a few minutes before the end of your session, to let you get dressed in your own time (and gently come back from wherever you might find you've drifted off to!)
  • How much will I have to undress?
    Only as much as you're comfortable with - you will always be given privacy to undress and we cover areas we're not working on with a sheet/drape at all times. Most people remove all clothes other than their briefs/pants so that we can easily access other body areas, but if needed we can perform a treatment over clothes. Please make sure to remove any watches and jewellery for your treatment. We must emphasise that all our massage is professional, respectful and entirely non-sexual in nature.
  • Do I need to do anything to prepare for a massage?
    Beforehand: Fill in the consultation form we send by email so we can maximise your time on the table. Plan your travel - please make sure to arrive on time for your appointment. If you're late you won't have as long for your massage, and we ask that you don't arrive more than a few minutes early because the waiting area is very limited. We're based in the Alma Vale Centre at 30 Alma Vale Rd, Clifton, Bristol BS8 2HY. You can find tips on public transport and parking on the Alma Vale Centre website. On the day: Avoid alcohol, since some dehydration can take place during a massage. We can't offer massages to anyone who's intoxicated. We recommend you arrive fresh and ready: take a shower and brush your teeth, but consider not washing your hair so that you can enjoy a lovely head massage without worrying about the oil. Wear clean, comfortable and easy-to-remove clothes & minimal jewellery. Skip make-up or keep it light. (It'll all end up on the cushion otherwise!) If you become ill or otherwise need to cancel, make sure you let us know as soon as possible. Please see the cancellation policy below.
  • What oil do you use, and will it get in my hair?
    We normally use either a pure base oil (liquid coconut, grapeseed or apricot kernel oil) or Biotone Advanced Therapy Massage Gel by Relaxus. ​ It's common for a little oil to get in your hair, but if you'd rather not we can simply avoid the area around your neck and face. We also have a choice of blended aromatherapy oils with different scents you can choose from at no extra cost - we'll ask you to pick one on your consultation form. If you'd like a list of ingredients or have any concerns about allergies, please don't hesitate to contact us.
  • Who can book with you?
    We do NOT offer: - Pregnancy massage. - Massage for anyone under 18. - Massage that is undraped / naturist / tantric / sexual in any way. Please note for accessibility purposes that our therapy room is down a flight of stairs. For particular medical needs, please get in touch. Besides the above, we welcome anyone and everyone! Owlfinch Therapies is an inclusive space first and foremost. We believe everyone deserves self-care, especially those belonging to marginalised communities who might find it less easy to feel safe receiving touch from strangers. We support the LGTBQ+ community, strive to be anti-racist, and champion neurodiversity! We bring lived experience of chronic physical and mental conditions to our practice. We take a holistic, mental health and trauma-informed approach to massage that takes into account your physical and emotional needs and puts you as an individual first.
  • What if I'm ill or have an injury or medical condition?
    Holistic massage is tailored to the individual, and we can work around (or even help to support the healing of) most medical conditions. For your safety and ours, we ask that you: Check you can access our practice Our treatment room is in the basement of The Alma Vale Centre, down a flight of stairs. Your massage will also involve climbing onto and off of a massage table, so please consider if either of these will present a difficulty. Fill in the form We'll send you a consultation form to fill in before you come in for your massage - please use it to let us know of any illnesses, injuries and medical conditions. Our sessions also start with a brief consultation so you can go into more detail then. Stay at home if you're infectious For the health of our massage therapists and other clients, you cannot come in for treatment if you are currently infections with an airborne illness (e.g. covid, cold, flu). Please give us as much advance notice as you can if you need to cancel, and we'll do our best to rebook you (see our cancellation policy). Manage conditions appropriately Other contagious conditions (e.g. verrucas, impetigo, athlete's foot) must be safely managed (e.g. by covering the affected area with a plaster or dressing to avoid contamination). We ask you to help us maintain high levels of cleanliness to minimise risk - after all, you wouldn't want to catch anything during an experience you've booked for self-care and relaxation :) Check with your doctor if needed There are some conditions that might require your doctor's approval, and a massage is always best when you can enjoy it safely with full peace of mind. Please check with them if you're unsure. Feel free to contact us with any questions - we treat all information received securely and confidentially, and we're happy to help!
  • Is your practice wheelchair accessible?
    Unfortunately not, sorry! Our treatment room is in the basement of The Alma Vale Centre, so there's a flight of stairs. If you have any questions about accessibility or mobility issues, please do get in touch.
  • Do you offer an NHS discount?
    We do indeed offer a 20% NHS discount! Just pop us an email to with a photo of either your NHS ID card or a Blue Light Card showing your name.
  • How do vouchers work? Can they be refunded/exchanged?
    Our vouchers are lovely and simple, and they make perfect gifts! You can buy them here for a range of services. When ordered online, they arrive immediately and automatically via email. Included will be an order number, which serves as the code to redeem when booking, and an attached PDF image you can print if you want a physical voucher to put in a card, etc. Vouchers are valid for a year from purchase and can be used by you or passed on as a gift. They cannot be refunded for cash, but can be exchanged for a voucher of equivalent or lesser value (e.g. you can swap a Four-Handed Massage for a Couples Massage of the same duration and price). Simply get in touch if you'd like to make a swap.
  • What if I've booked a massage with my partner/friend/etc. but they can't come?
    You have several options! We can reschedule the session at no charge (with more than 48 hours notice). You can bring someone else (as long as your first +1 doesn't get too envious!). Just make sure you let us and them know so that they can fill in a new consultation form. It is important that we ask some questions of all the people we massage in advance, so that we can offer them the best possible treatment and account for medical issues, etc. If only you can attend, you can enjoy a luxurious four-handed massage instead!
  • What if I have to cancel my appointment?
    If you can't make it to your appointment, please let us know as soon as you can, over email ( ), text or by calling us on 07522175509. If you give us 48 hours notice, we'll be happy to reschedule you to another slot free of charge. If you cancel at short notice (less than 48 hours) we can only offer to reschedule for free if your slot gets filled up. If not, we will have to retain the fee to cover our costs.
  • What if I'm late?
    Please do try to plan ahead so you can arrive on time to your appointment. Were based in the Alma Vale Centre at 30 Alma Vale Rd, Clifton, Bristol BS8 2HY. You can find tips on public transport and parking on the Alma Vale Centre website. Please make sure you allow extra time if it’s your first time coming to find us. Our room is rented for specific time-slots and we will still need to finish at the agreed time (and for the same price) so as to have it ready for the next clients.
  • How do I travel there & where do I park?
    We're based in the Alma Vale Centre at 30 Alma Vale Rd, Clifton, Bristol BS8 2HY. You can find tips on public transport and parking on the Alma Vale Centre website. Please make sure you allow extra time if it’s your first time coming to find us.
  • What are your privacy / data handling policies?
    1. Consent: by filling in our consultation form or any of the forms on this website, you are giving your consent for Owlfinch Therapies to hold your personal information. The information you supply on the forms will be held together with any clinical records or purchasing information, as applicable. We use your information to give you the best possible service and for insurance purposes. 2. Email marketing: with your permission, we will send you emails about our services, special offers, and other updates. You will need to positively opt in (on the website, on your consultation form, or by otherwise telling us) to receive these updates. You can unsubscribe at any time, either through an ‘Unsubscribe’ button or by emailing us at ​ 3. Links: some links on this website may direct you to other sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. ​ 4. Storing your information: your information is stored securely in the cloud by Google and Wix. We do not store personal data in physical form or on any portable devices such as a memory stick. All documents that contain personal data are password protected. Personal data is stored via cookies on this website, which you will be asked to consent to when you first visit the site. These cookies are used in the functioning of the site and to process third party services such as payment gateways. 5. Retaining your information: you have the right to ask us to destroy your records at any time if you wish to terminate our working relationship. Otherwise, records are retained for eight years following our last date of contact. ​ 6. Accessing your information: your records are accessed by our team, either for clinical or retail purposes. You have the right to request a copy of your records at any time. These will be sent by email, in a Microsoft Word document attachment. ​ 7. Sharing your information: we will never share your information without your permission – it will be kept strictly confidential unless there are legal grounds for us to disclose something which you have told us to a third party. We shall always inform you if we feel that disclosure is necessary and seek your permission and co-operation first. ​ 8. Complaints: if, for any reason, you are unhappy with how we are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO). ​ 9. Buying online: when you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. ​ 10. Third-party service providers for online payments: payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. ​ We take confidentiality seriously and will not pass on or sell your data to anyone unless there is a legal reason. ​ We may amend this privacy policy from time to time when required by legislation to do so. You should check back periodically to check for any changes. This privacy policy is effective from the 14th of January 2022.
  • I have more questions!
    Drop us a line and we'll be happy to help!
Redeem A Voucher

Redeem a Voucher

Pre-booked some pampering, snapped up a sale, or got a gift voucher from someone special?

You just need the order number to claim your voucher! 

bottom of page